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FAQs

WHAT IS STARBURY?

Starbury is a socially-conscious brand that believes stylish and affordable shoes should be available to everyone.

Stephon Marbury, former National Basketball Association (NBA) and Chinese Basketball Association (CBA) All-Star, founded the company in 1996 at the onset of his career.

Stephon was one of seven children. He observed how hard his parents worked to provide his family with the necessities - being able to purchase a pair of $100 athletic shoes was not an option.

Stephon says the image of his mother walking to work in the snow stayed with him into adulthood. He vowed that if he ever had the opportunity, he would do something to make life easier for hard-working people like his parents.

That opportunity arose in 2006. Starbury partnered with clothing retailer Steve and Barry’s to launch the Starbury shoes and apparel brand. The brand became a sensation and sold over 6 million pair of its iconic basketball shoe and 2 million apparel items in a 3-year period.

Despite the success of the Starbury brand, Steve and Barry’s declared bankruptcy in 2009. Consequently, the brand fell dormant. It was at that time that Stephon left the NBA for the CBA. He led his team to three championships and became a well-known and beloved figure in China.

Stephon parlayed his success in China into relationships with shoe manufacturers which allowed him to resurrect the brand. The brand re-entered the US market the summer of 2016.

Even though the brand was dormant for a decade, Stephon and Starbury still believe that style, performance and affordability are not mutually exclusive. Our mission continues to be to positively change the world, one shoe at a time.

HOW ARE YOUR SHOES SIZED?

Sizes shown are US Men's sizes unless otherwise stated.

DO YOU OFFER WIDE OR CUSTOM SHOES/SIZES?

We currently do not offer wide shoes, customized shoes, or custom sizes.

DO YOU SELL YOUR SHOES IN-STORE?

Our shoes are available in select CitiTrends across the country. Call your local CitiTrends to find out if they carry the Starbury brand. Click here to find the store nearest you.

WHAT IS YOUR SHIPPING PROCESS?

Shoes normally ship within 5 business days of your order being placed. and normally arrive within 5 business days of being shipped. This may vary depending upon where you live.

CAN I GET EXPEDITED SHIPPING?

Currently, we only offer standard shipping.

DO YOU SHIP INTERNATIONALLY?

Currently, we ship to Canada and parts of Europe. Other countries will continue to be added.

WHAT PAYMENTS DO YOU ACCEPT?

We accept MasterCard, VISA, American Express, Discover, PayPal and Apple Pay.

WHAT IS THE RETURN/EXCHANGE PROCESS?

Please see our store policy for information about our return and exchange process.

THE SHOE I WANT ISN'T AVAILABLE. CAN YOU NOTIFY ME WHEN IT ARRIVES?

Absolutely! Go the web page of the shoe you are interested in and click on the grayed out color and/or size in which you are interested. The area above "Add to Cart" will change to "Enter your email address to be notified when this item is back in stock." Enter your email address and click "Notify". If you successfully entered your email address you will receive the message, "Thank you! We will email you when this item is back in stock." 

HOW CAN I CONTACT YOU?

Email your customer service questions/concerns to cs@starbury.com.