Store Policy


Refund, Store and Shipping Policy

If you are not satisfied with your purchase, please contact us at customer.service@starbury.com. You may request a return or exchange within 60 days of the receipt of the product. Personalized or other customized products may not be returned for refund or exchange under any circumstances unless stated otherwise during time of purchase.

Business days are Monday through Friday, excluding holidays determined by common and other freight carriers. For each individual order, we select a shipping method that will provide both value and speedy delivery.

Returns

  • You may return your items within 60 days of receipt of the product.
  • You will receive a credit in the form of the original payment.
  • Shipping and handling charges are not included in the refund.
  • Items must be in a new or unworn condition and must include the original box and other accessories (e.g., shoe laces, charging cables for the lightup shoes, etc.).
  • Based on your financial institution’s policy, refunds take 5-10 business days to appear in your account.
  • We do not accept Cash on Delivery (COD) returns.

Exchanges

  • We will exchange your items for another size within 60 days of receipt of the product.
  • You are responsible for the cost of shipping the items back to us as well as the cost for us to mail the exchanged items back to you.
  • Items must be in a new or unworn condition and must include the original box and other accessories (e.g., shoe laces, charging cables for the lightup shoes, etc.).
  • Once we receive the item in our office, we will process your exchange. Prior to shipping, we will notify you of the shipping cost and secure payment. Upon receipt of successful payment, we will ship your items.
  • Exchanges are subject to availability.
  • We do not accept Cash on Delivery (COD) exchanges.
  • Your entire exchange order must be shipped to a single address.
  • If you request expedited shipping on your exchange order, you will be responsible for the full cost of the expedited shipping.

Defective and Damaged Items

  • We will ship you a replacement item if your items are defective or damaged.
  • You must notify us of the defective or damaged items within 60 days of receipt of the product.
  • Once your replacement items arrive, return the defective or damaged items to us within 10 business days. We will enclose a prepaid return shipping label. If the defective or damaged items are not received in our office within 30 business days of the receipt of the replacement item, you will be charged for the replacement items.
  • Items returned must include the original box and other accessories (e.g., shoe laces, charging cables for the lightup shoes, etc.).
  • If you prefer a refund for your defective or damaged items, we will email or mail you a prepaid shipping label so you can return the items. We will include the shipping and handling charges in your refund.
  • Your entire replacement order must be shipped to a single address.
  • If you request expedited shipping on your replacement order, you will be responsible for the full cost of the expedited shipping.

How to Return or Exchange Your Items

Notify us within 60 days of the original ship date that you would like to make a return or exchange or that you have a defective or damaged item.

Send your request to: customer.service@starbury.com

In the email include your: full name, address, order number, and the items you wish to return or exchange or the items that are damaged. Please include the reason for the return or exchange and, if an exchange, the style, size and color of the items you would like.

Once you receive a confirmation email from us, mail the return or exchange item to:

Starbury Corporation

Returns/Exchanges

2327 Englert Drive, Suite 101-1

Durham, NC 27713.

How to Return Damaged or Defective Items

Notify us within 60 days of receipt of defective or damaged items.

Send your request to: customer.service@starbury.com

In the email include your: full name, address, order number, and the items that are damaged and how they are damaged. You can send photos if you like.

We will ship you a replacement within 3-5 business days. Once you receive the replacement,

  • Place the defective items (with the original box and other accessories such as shoe laces, charging cables for the lightup shoes, etc.) in the box.
  • Affix the prepaid label that is enclosed in the box. If you do not receive the label, contact us at customer.service@starbury.com.
  • If USPS, leave it for your mail carrier or drop it off at any post office or USPS drop box. If UPS, drop it off at any UPS drop box.